CrispForms ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (crispforms.com) and application (app.crispforms.com) (collectively, the "Service").
1. Information We Collect
We collect information in the following ways:
Account Information
When you create an account, we collect your name, email address, and password. You may also provide a profile picture or other optional information.
Form Data
When you create forms, we store the form structure, questions, and settings. When respondents submit forms, we collect and store the responses you receive, which may include personal data depending on your form design.
Usage Data
We collect information about how you use the Service, including pages visited, features used, and actions taken. This may include IP address, browser type, device information, and referral sources.
Payment Information
When you subscribe to a paid plan, payment is processed by Stripe. We do not store your full credit card number; Stripe handles payment data in accordance with PCI DSS standards.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process transactions and send related communications
- Send you updates, security alerts, and support messages
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve the Service
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations and enforce our terms
3. Cookies
We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and understand how you use the Service. You can control cookies through your browser settings; however, disabling cookies may limit some features.
4. Third-Party Services
We use trusted third-party services that may collect or process your data:
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages viewed, time on site, and traffic sources. You can opt out using the Google Analytics Opt-out Browser Add-on.
Stripe
We use Stripe for payment processing. When you subscribe to a paid plan, Stripe collects and processes your payment information. Stripe's privacy policy applies to their handling of your data: stripe.com/privacy.
Google Sheets
If you enable the Google Sheets integration, we will connect to your Google account to sync form responses to your spreadsheets. We only access the permissions you explicitly grant. Google's privacy policy applies: policies.google.com/privacy.
These third parties have their own privacy policies. We encourage you to review them.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS/SSL), secure authentication, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.
6. Data Retention
We retain your account data and form content for as long as your account is active. Form responses are retained according to your settings and our backup procedures. If you delete your account, we will delete or anonymize your personal data within a reasonable period, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights:
GDPR (European Union)
If you are in the European Economic Area, you have the right to: access your personal data; correct inaccurate data; request erasure; restrict processing; data portability; object to processing; and withdraw consent. You also have the right to lodge a complaint with your local data protection authority. To exercise these rights, contact us at support@crispforms.com.
CCPA (California)
California residents have the right to: know what personal information is collected; request deletion of personal information; opt out of the sale of personal information (we do not sell personal information); and non-discrimination for exercising these rights. To exercise these rights, contact us at support@crispforms.com.
We will respond to verifiable requests within the timeframes required by applicable law.
8. Children's Privacy
The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us at support@crispforms.com and we will delete it promptly.
9. Changes to Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
10. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@crispforms.com
Website: crispforms.com
Application: app.crispforms.com