📊 Customer Success
Net Promoter Score (NPS) Surveys
Understand your customer loyalty at a glance. Create stunning NPS surveys that respondents actually complete. Our conversational format, combined with scoring and logic, delivers accurate NPS data with actionable follow-up insights.
What You'll Achieve
- Get higher response rates with conversational NPS surveys
- Automatically calculate NPS scores with built-in scoring
- Route follow-up questions based on promoter/detractor status
- Track NPS trends over time with analytics dashboard
- Trigger automated workflows for detractors via webhooks
CrispForms Features Used
This use case leverages the following CrispForms capabilities:
Scoring & Calculations Logic Builder Analytics Dashboard Webhooks Email Notifications Submission Reports
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